Food recalls: What to do when one happens

January 9, 2012

While working in the foodservice industry or hospitality procurement, there's always the chance that you'll have to deal with a food recall. Recalls occur when the manufacturer of a particular batch or production run of product pulls the items off the market, usually due to a health or safety hazard. The most common reasons for food recalls include the discovery of dangerous organisms (such as E. coli), the presence of potential allergens and improper package labeling. Take the right steps following a food recall to help preserve the safety of customers and employees.

When a recall occurs, it's important to act quickly. You should carefully examine your inventory and pull all items that match the recalled item's product description, including the product name, brand, container size and batch numbers. In some cases, recalls may only pertain to certain batches or “use by” dates that are being recalled – not the entire product line. Segregate the recalled items immediately, so that no one accidentally uses them, then contact your place of purchase for further instructions – often returning the recalled product or destruction. Make sure to follow the distributor’s or manufacturer's specific instructions for return or disposal, as this might affect any possible refunds.

You'll often hear about a food recall directly from your procurement solutions provider, or the supplier/manufacturer. One of the many benefits of working with Avendra is that we can assist in managing the recall process. In the event that a recall occurs, Avendra customers are notified via email and provided with a set of instructions for handling the recalled product.

You can also keep an eye on recalls by visiting the FDA website. The website includes information regarding recent recalls, market withdrawals and safety alerts and gives you the option to sign up for email notifications.

Note: Though the majority of recalls tend to apply to food, there are also safety recalls, such as those concerning high chairs and cribs. These recalls can be found online, or through email alerts, via the Consumer Product Safety Commission.

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One of the many benefits of working with Avendra is that we can assist in managing the recall process. In the event that a recall occurs, Avendra customers are notified via email and provided with a set of instructions for handling the recalled product.