Today, cleanliness is a top priority for hotel guests; while they may not have had a second thought pre-pandemic about door handles and buttons, now most everyone is hyper-aware of surfaces that could hold germs and viruses. This hyper-awareness is also impacting purchasing decisions.

As an example, according to a blind survey in the United States conducted by Metova, 90% say it is very or extremely important that the facility they stay at enforces COVID-19 safety policies and nearly 90% prefer that the hotel they stay at has a mobile app offering the ability to completely manage a stay without having to interact with a person.

Hotel operators continue to re-define what a hotel stay looks like based on guest expectations. This includes enhanced cleaning and sanitation as well as social distancing measures, mobile check-in apps, key-less entry, and mobile concierge services to provide a safe, healthy and welcome place for guests. In addition, hotel operators are also looking at innovative, touch-free equipment options to help ease guest’s fears and minimize in-person contact at their properties.

One way Avendra is helping hotel operators meet guest expectations is through Avendra’s FF&E offerings which now include several solutions for touchless ice and beverage dispensing, including four described below:

• BUNN Tech-enabled Touchless Beverage Dispensing: To reduce shared contact points, this machine provides guests with a fully automated, touchless coffee experience. With intuitive, step-by-step instructions they scan a QR code on their smartphone where they can open a mobile web page and make a drink selection.
• Meridan’s Touch-Free Ice and Water Dispenser: This touch-free, infrared option dispenses ice and water, and its sealed, maintenance-free bearings reduce preventative maintenance and ensure maximum reliability.
• Manitowoc Touchless Lever Activated Ice Chute: Guests can use the ice bucket or glass to activate the lever which dispenses the ice, eliminating the need to touch.
• Elkay’s Rapid Bottled Water Filling Stations: Elkay’s filling stations are ideal for hospitality, providing guests with convenient hydration to quench thirst and minimize plastic bottle waste in the environment.

Avendra is your one-stop-shop for furniture, fixtures, equipment and CAPEX spending. Our FF&E team combines broad experience, in-depth product knowledge and a focus on customer satisfaction. Whether you need pool or kitchen equipment, new ice machines, or mattresses and box springs — Avendra has the experience to source the best possible solution for your specific need.

For additional health and safety solutions available through Avendra FF&E Services, visit this page or contact Avendra FF&E Services.