Innovation & Automation in Hotel Retail Markets

Innovation & Automation in Hotel Retail Markets

How is AI transforming the guest experience—and the bottom line—in hotels around the world? In this episode, Rick Cusick, Chief Revenue Officer at Swyft, shares how smart vending and AI-powered retail are revolutionizing hospitality.

Hosted by Avendra’s Melissa McCormack, Senior Director of Global Opportunities, and Dorien Murphy, Director of Luxury Accounts, this conversation dives into the tech trends that are reshaping hotel operations and elevating guest satisfaction.

https://youtu.be/_4GbZER3gus

What You Will Learn:

00:00 Welcome and Introduction

01:52 Rick Cusick's Background

03:28 How does Swyft's Better+ Solution Work?

06:04 Advantages of Automated Retail for Hotels

09:10 An Improved Vending Experience

11:19 Products for International Travelers

12:40 How to Get in Touch with Swyft

Ready to dive into the fascinating world of hospitality through the lens of experts who've lived it? Tune in to “Meet in the Lobby,” subscribe for future episodes, and engage in conversation over on our LinkedIn.

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Innovation & Automation in Hotel Retail Markets

What You Will Learn:

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