Driving ESG Efficiency and Sustainable Success in Hospitality

Key Takeaways:

Sustainability is now standard in hospitality, but aligning ESG strategies with tech-driven solutions like AI and IoT requires more than efficiency—it demands compatibility. Evaluating consultants and platforms for shared environmental, social, and governance values can turn compliance into collaboration and long-term success.

We’re honored to contribute to this important conversation as featured in the January 2026 edition of Hotel Management magazine! As we celebrate 25 years of delivering purchasing expertise, Avendra International remains committed to supporting the hospitality industry with trusted solutions.

“Helping hospitality clients achieve sustainability goals and responsible sourcing are central to our mission, especially as we support the ESG priorities of our clients and customers we support,” explains Natily Santos, vice president of Responsible Sourcing, Aramark + Avendra International.

“Through our ‘Avendra For Good’ platform, we strengthen supplier diversity and supply chain resilience while expanding recognition and guidance programs to support these goals. We also continue to make strides in our ongoing investments in AI and supply chain technology like MaetaData to further enhance responsible sourcing analytics and reporting, embedding sustainability into every initiative.”

According to Santos, Avendra’s deep experience and global reach as a hospitality GPO play a key role in helping our clients improve their gross operating profit and ESG objectives. By having insights into product quality, sourcing and manufacturing locations, the company is able to identify cost-effective solutions to hospitality clients without compromising on quality.

“Our expansive global relationships enable us to swiftly adapt to changing market dynamics, sourcing better options or negotiating favorable terms when opportunities arise,” she said. “We continually challenge our suppliers to innovate and enhance their offerings, which allows our clients to benefit from the latest and best products at good pricing. These efforts ultimately add up to tangible improvements in gross operating profit for (clients) as they gain access to high-quality resources with optimized costs and ongoing support to maximize every dollar spent.”

See how Avendra is shaping sustainable success for hospitality—read the complete story here:

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FAQs

What is the most effective way to reduce labor shortages in hospitality?

The most effective way to reduce labor shortages is to optimize workflows—eliminating unnecessary steps, standardizing processes, and using technology or automation to simplify tasks. This reduces reliance on additional staffing while maintaining service levels.

How can hotels reduce labor costs without impacting guest experience?

Hotels can reduce labor costs by using smart equipment, automating repetitive tasks, and shifting work to off-peak hours. These changes improve efficiency and consistency while allowing staff to focus on guest-facing interactions.

What role does technology play in hospitality labor management?

Technology, especially sensor-based (IoT) solutions, helps monitor operations in real time, prevent equipment failures, optimize cleaning schedules, and reduce manual work. This improves productivity and lowers operational costs.