19+ years experience in the hospitality industry, including roles in hotel operations, food & beverage, event operations, and hotel pre-openings; has been an Avendra customer in past roles at various hotels
Master in Hospitality Administration/Management
Johnson & Wales University
Passionate about scuba diving and travels extensively with his wife to dive with all species of sharks
After 19 years in the hospitality industry, what continues to drive your passion for it?
I am seriously passionate about creating wonderful guest interactions and memories while focusing on delivering results for ownership. You must love the rhythm in chaos and connect the dots while being focused on the end result. My passion is derived from going over and above guest expectations.
People often believe the hospitality industry is a straightforward business, but nothing could be further from the truth. It takes unbelievable skill to run a successful operation in today’s competitive landscape. Without effective strategies, planning, highly skilled team members, and continuous training and reinvestment, it’s hard for a property to be successful. You must be regimented in all aspects of hotel operations, sales and marketing, revenue management, and design and planning.
How does your experience and education in hospitality management assist your clients?
I have always felt comfortable speaking with my Avendra clients because I have spent my entire professional career in hospitality. My thought processes, developed through years of hotel management, give me a great understanding of the impact of any situation at the ground level. Having been there myself, with a variety of hospitality management companies, I find it very easy to relate to the various needs of our clients.
What are some travel adventures from your own life?
I remember traveling by myself for the first time when I was 11 years old. I was always attracted to adventurous travel and have participated in various activities like mountain climbing, river rafting, paragliding, wild safaris, and now scuba diving.
In the early days of our diving adventures, my wife found a sleeping shark in the underwater cave and motioned for me to go in with her. I watched her while she proceeded to go inside the cave and interact with the shark. I was in absolute awe of the situation.
Top of the list of unique hospitality locations is the Burj Al Arab in Dubai. It is truly magical to see and visit. An island made just for the hotel, the absolute height of luxury, all your wishes are of the highest priority. The hospitality you receive there is second to none.
Another unique site is First World Hotel in Genting Highlands Malaysia. It is the largest hotel in the world with over 7,000 rooms. In between various parts of the hotel there are malls, indoor and outdoor theme parks, casinos, lots of bars and restaurants, golf courses, and cinemas. It truly is like being in a city of fun.
You are a native of India, which celebrates Diwali in November. Will you share some insights into the holiday with us?
Diwali (the festival of lights) is one of the biggest festivals celebrated across India. It signifies the triumph of good over evil and light over dark. Traditionally, the festival is celebrated by decorating your house with lights and diyas (oil lamps made of clay). Family and friends visit during Diwali and share lots and lots of sweets, followed by plenty of fireworks displays. On Diwali, Hindus pray to Lakshmi, the goddess of wealth and prosperity, as well as other religious deities.
During the last few years, families have started travelling more than ever during Diwali, keeping the hospitality sector very busy. Hotels and restaurants have evolved to cater to these traveling families and have curated their offerings to accommodate the needs of this market.
Wherever you go on Diwali, you can count on a day filled with prayers, sweets, lights, lots of good food, and streets filled with people celebrating this joyous occasion.