Dan was pleased to discover Avendra’s robust offering covers a wide range of purchasing programs and includes 900 suppliers. In order to meet their needs, each property was enrolled in a custom combination of purchasing programs, covering everything from food and beverage, to rooms operations, to engineering supplies, to grounds and agronomy services. 1859 was pleased with the flexibility of the program.
“Each property is unique. Avendra recognizes there is no one solution for all properties, and they are focused on helping us find the right combination of products and solutions for each one,” Dan commented.
To support the properties, Avendra’s Implementation Team coordinated meetings at each hotel, inviting Avendra regional Field Support representatives along with representatives from each master food distribution center. The aim was to ensure everyone involved could work collaboratively to understand and achieve each property’s unique business goals, including sourcing the right items, reducing costs, and ensuring quality, safety and service. Dan found the process enlightening.
“We view our relationship with Avendra as a partnership. I am impressed by the level of support we receive, not only when it comes to master food distribution, but all other suppliers as well. We have a lot of people we can turn to, and that was never available to us in the past. Each property now has a dedicated Field Support representative to educate them on the program and help them meet specific goals. In addition, our Account Manager helps to open up new lines of communication and we’ve seen it work,” Dan reported.
Avendra Replenishment Group also provides the right combination of savings and service on kitchen equipment and decorative furnishings. In the past, 1859 had to shop around and collect multiple bids before they could find the best prices. Today, they simply contact Avendra Replenishment for items like ice machines, televisions, and kitchen equipment, and more often than not, the lowest price is quoted within a day. Dan commented, “Avendra Replenishment Group provides us with a great advantage, offering the best price quotes in a timely manner.”
Dan and his team look forward to utilizing all of the tools and resources available through Avendra. Partnering with Avendra has given 1859 new opportunities to grow their business with the support of a world-class supply chain management solution. To find out what Avendra can do for you, fill out an information request form to learn more.