Tim Hackworth, hotel procurement director, believes that working with Avendra was a good business decision from the beginning because Avendra, like Grand America Hotels, is all about quality and value at a fair price. He likes that the “heart and soul” of Avendra grew out of the hospitality industry and that’s made all the difference.
Service has been a differentiator. Grand America has purchased a wide variety of kitchen equipment from Avendra FF&E Services. It was during a standard delivery that they were reminded how important good customer support is when a damaged refrigerator arrived at their San Diego property. Their Avendra FF&E sales consultant was able to have a new refrigerator delivered in perfect condition and the damaged one taken away just a few days later. Tim recalls, “Avendra really stood behind the quality of the service and product promised.”
When purchasing kitchen equipment, Tim likes how Avendra FF&E consolidates buying decisions and leverages pricing. “When we work with Avendra, our chefs don’t have to handle all of the negotiations and paperwork, so they have more time to train staff, prepare menus, and get their day-to-day work done. That is invaluable when running a kitchen.”
Grand America Hotels recognizes the value of the Avendra FF&E kitchen equipment and decorative furnishing experts. In particular, Avendra FF&E does an excellent job with large orders by handling a myriad of details often with short lead times. Tim commented, “Our Avendra sales consultant was able to get more than 500 LED televisions, in three different sizes, delivered in just one week. She was very organized and handled every detail from style, size, quality, and delivery. You can see why we have a high level of confidence in buying through Avendra FF&E Services.”
Grand America saves time and money working with Avendra FF&E Services. Are you ready to find out what Avendra can do for you? Fill out an information request form to learn more.