HVMG Optimizes Purchasing with Avendra
Hospitality Ventures Management Group (HVMG) is a privately-owned hotel investment, ownership and management company, with an evolving roster of 45 hospitality properties nationwide. In early 2019, HVMG, though always seeking savings and improvements in the procurement process, was specifically looking for assistance in on-boarding a large block of Marriott Courtyard properties as seamlessly and cost-effectively as possible. We talked to Roxanne Rees, HVMG’s Director of Asset Management and Analytics, about how Avendra made a difference throughout the HVMG portfolio.
After an initial market basket analysis, HVMG determined that Avendra’s procurement services could provide the best overall savings and value. A critical task in the multi-phase implementation process was integrating eight Courtyard properties recently acquired by HVMG—each with its unique branding guidelines—into its existing portfolio. Avendra’s deep experience with the Courtyard supply chain, strategic sourcing of brand specific amenities and overall amenity strategy support, as well as its robust e-procurement solution promised major advantages over HVMG’s previous procurement provider.
What Avendra capabilities stand out?
The most prominent is knowledge and support.
“It was critical that the HVMG portfolio management team gain confidence in our new procurement partner, so we invited Avendra to participate in our annual GM conference. The Avendra team engaged with both old and new associates and earned us a lot of credibility. Additionally, they introduced several key suppliers which really helped to further the spirit of a true partnership.”
HVMG leadership also saw the value in Avendra’s intensive training program. The Avendra team held onsite implementation meetings at each full-service property and webinar training with select- service hotels to avoid surprises on launch day. A disciplined, targeted program was implemented at all HVMG properties, producing strong participation and program utilization.
How are you using Avendra’s Services?
HVMG’s previous procurement provider offered limited reporting options. Today, with Avendra, HVMG receives targeted reporting at the property level that captures important business insights. The data and analytics from Avendra are very clean and insightful, making performance against participation goals much easier to measure.
Full-service properties at HVMG draw on Avendra’s property-level Field Support and Customer Relations team, which provides reporting, product guidance and account management. The results?