Your goals and needs are central to how we do business.  We view customer feedback as one of our key metrics of success. Our Customer Care team is dedicated to providing an unprecedented level of service and support at all stages of the Avendra partnership. Our 360-degree customer service model is a unique aspect of Avendra’s approach to business.

We invest in a variety of customer-focused technologies to provide ongoing support for our customers. We take pride in building long-term customer relationships and playing an integral role in the success of your business.

Training and education
With Avendra, your organization has a team of skilled professionals supporting your success. From the very beginning, we’ll get you on track with the tools that you need to take full advantage of our programs. Even after the Avendra program is up and running at your organization, we stay involved through regular visits and meetings with ongoing support and education for your employees. We are committed to making sure that our services are in line with your ever-changing needs.

Tracking news and market changes
We appreciate the complexities of running a business with many touch points and constituencies that need to be addressed uniquely. Our communications support your total operation, keeping your staff informed of news and market changes that affect their work directly.

Personal and comprehensive customer service
Our experienced specialists are available by phone, email or on site to offer you the highest level of service and support. Customers are assigned dedicated customer care representatives in order to best meet the changing needs of their locations and personnel.