Our mission has always been to collaborate and add value. The hotel and club management companies who founded Avendra in 2001 wanted to outsource supply chain management so they could focus on guest satisfaction, operations and finding unique ways to set themselves apart.
The necessary and specialized work of negotiating contracts with distributors, manufacturers and service providers was far more effective when they combined forces and focused on common goals. It is those common goals — integrity, thought leadership, innovation, and scale — which continue to drive value for our stakeholders today.
To help show appreciation to our committed customers, our hard-working suppliers, and our talented associates, we have compiled:
The Top 20 Ways Avendra Continues to Deliver Value
Throughout the Supply Chain
Click each of the categories below for more information
Partnerships Built on Integrity
1
Continuously looking for opportunities to promote and work with more diverse and sustainable businesses
2
Combining subject matter expertise with proven solutions to advise customers on how to get through crises impacting their business (economic or health) so they can get back online as quickly as possible
3
Sharing information with thousands of industry professionals through sponsorships with the American Hotel & Lodging Association (AHLA), and the Asian American Hotel Owners Association (AAHOA)
4
Donating time, money and supplies to our local food banks and fundraising for hospitality employees impacted by COVID-19
Delivering Impactful Results and Innovation
5
Reducing costs by 5 –15% on products and services our customers buy every day (based on 2020 Market Basket results)
6
Sourcing critical safety and sanitation supplies, like masks, gloves and hand sanitizer, and making those sources available, so businesses can quickly find what they need to operate safely
7
Reducing risk and adding assurances to the supply chain to help ensure cost effectiveness and availability
8
Evaluating suppliers on their environmental, social, and ethical practices, using EcoVadis, to help customers make more informed buying decisions and to help suppliers identify opportunities to improve
9
Offering replacement kitchen equipment and decorative furnishings via Avendra FF&E Services, including a variety of ways to improve outdoor dining while keeping guests and staff safe
10
Using the latest technology to develop on-demand, interactive training programs, to share content and meet virtually to support customers at every level
Operational Excellence and Thought Leadership
11
Providing updates on new offerings, supply chain changes, savings opportunities, and available solutions, all accessible and customizable on our customer portal, myAvendra.com
12
Alerting customers to food recalls and weather events that may impact operations, and providing timely solutions using proven emergency preparedness protocols
13
Sharing guidance from our Quality Assurance experts to help keep products, consumers and personnel safe throughout the supply chain
14
Analyzing purchasing data to uncover opportunities for customers to buy more efficiently, more sustainably, and reduce purchasing costs
15
Systematically auditing suppliers to ensure customers don’t overpay. From 2015 – 2020, we have facilitated the return of $13,975,125 due to supplier overcharges found through our auditing process
16
Delivering eProcurement solutions to further streamline purchasing the right product from the right source
Leveraging the Scale and Expertise of Avendra Group
17
Sharing knowledge and learning best practices from our Avendra Group of companies to create efficiencies and add value for stakeholders
18
Developing and expanding business relationships with suppliers in our contracted product and service areas
19
Collaborating with a large, integrated and international Sourcing team to offer more solutions throughout North America and Europe
20
Creating a company culture that attracts and retains smart, motivated associates interested in challenging the status quo and innovating in their field
We could go on, and on but it’s time to get back to work! Many thanks to our customers, suppliers, associates, and all the friends we have made along this journey. We value the opportunity to work with you. A special thank you and happy anniversary to our charter associates who have been with us since the beginning – happy 20th anniversary!
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